We’d love to hear from you: 

 

Whether you have a question about your order, product details or sizing, or just want help choosing the perfect plush — we’re here to help.

 

Getting in Touch:

 

Use the contact form below. 

 

Customer Support Hours:
Monday – Friday: 9:00am – 5:00pm
Saturday – Sunday: Closed

 

We aim to respond to all enquiries within 24 hours.

 

​Returns & Exchanges:

 

We offer a 30-day return policy. If you’re not completely satisfied, you can return your item within 30 days of receiving it for a refund or exchange. Complete message form below, quoting order number. 

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Shipping & Delivery:

How long does delivery take?

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Orders are typically processed within 1–3 working days. Delivery times vary depending on location but usually arrive within 2–5 working days after dispatch.

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Payments:

What payment methods do you accept?

 

We accept all major debit and credit cards, as well as secure online payment options available at checkout.

 

Gifting:

Can I send an order as a gift?

 

 Absolutely. Our plush toys make perfect gifts. You can ship directly to the recipient and include a personalised touch with embroidery.

 

Care Instructions:

How do I clean my plush toy?

 

We recommend gentle hand washing or surface cleaning with a damp cloth to keep your plush looking its best.

 

Send Us A Message:

 

You can also use the contact form below for any reason you see fit, and we’ll get back to you as soon as possible.

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Our Promise:

At Lunora, every plush is made with care, softness, and love.
We’re here to make your experience just as comforting.

 

Thank you for choosing Lunora.